Privacy Policy

1. Introduction

Multi Seller Hub (“we,” “us,” or “our”) operates a multi‑seller e‑commerce platform that connects buyers with multiple independent sellers. We are committed to protecting the privacy of all users—buyers, sellers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and related services (the “Platform”).

By accessing or using our Platform, you agree to the collection and use of information as described herein.

Who We Are: Multi S Hub is an online marketplace connecting sellers and service providers with users across diverse categories. This policy applies to all user types.

2. Information We Collect

A. From Buyers:

• Personal Identification: full name, email, phone, optional demographics, profile photo
• Account Info: username/password, preferences, communication settings
• Transaction Data: order history, addresses, payment details, returns/refunds
• Behavioral Data: browsing/search history, wish lists, reviews, support interactions
• Device & Tech Info: IP, browser, device ID, OS, network
• Location Data: approximate (via IP) and precise (with permission)

B. From Sellers/Vendors:

• Business Info: name, legal details, tax IDs, registration docs, address
• Financial Info: payout bank details, tax documents
• Product Info: inventory, descriptions, pricing, images
• Performance Data: fulfillment metrics, feedback, disputes, sales analytics
• Operational Info: staff credentials, business hours, shipping policies

C. From Delivery Partners:

• Identity Verification: name, contact, government ID, background checks
• Operational Data: vehicle info, delivery logs, metrics, earnings
• Real-time Location: GPS tracking during deliveries, location history

D. Automated Data Collection:

• Cookies & Similar Tech: essential, preferences, analytics, advertising
• Log Files: access times, pages viewed, system activity, errors
• Device Fingerprinting: browser/device/network traits

E. From Third Parties:

• Payment Processors: confirmations, fraud signals
• Social Media Logins: profile and connection data (with permission)
• Business Partners: co‑marketing and integration data
• Public Sources: registration and creditworthiness details

3. How We Use Your Information

• Platform Operation: account management, orders, payments, support
• Business Functions: onboarding, fraud prevention, dispute resolution, accounting
• Personalization: recommendations, tailored promotions, search customization
• Analytics & Dev: usage insights, feature testing, market research
• Marketing: transactional alerts, service updates, newsletters (opt-out available)
• Legal Compliance: tax, regulatory, and legal requirements

4. Data Sharing and Disclosure

• Between Users: Buyer & seller data for order fulfillment
• Service Providers: payments, hosting, analytics, marketing, support tools
• Business Transfers: M&A, asset transfers, restructuring
• Legal Reasons: court orders, government/regulatory requests, investigations

5. Your Rights and Choices

You may have rights to:

• Access, correct, delete, and restrict your data
• Data portability, objection to processing, withdraw consent
• Lodge complaints with data protection authorities

6. Children’s Privacy

Our Platform is not for users under 13. We do not knowingly collect data from children.

7. Third‑Party Links

We may link to external sites with independent privacy policies. We encourage reviewing their terms.

8. Policy Updates

We may update this policy. Material changes are shared via notifications, email alerts, and policy version tracking.

9. Cookies and Tracking

We use cookies and tracking technologies to improve your experience and gather analytics. Manage your preferences via your browser settings.

10. Contact Us